Thousands of companies are replacing legacy acdtdmbased contact centers with pure ipbased unified contact center solutions. If they request live agent assistance, unified cvp can place a call in queue until an appropriate agent. Cisco unified customer voice portal insecure direct object. Cisco unified customer voice portal building unified contact centers rue green, ccie r no. Cisco unified customer voice portal cvp overview youtube. A vulnerability in the operations, administration, maintenance and provisioning oamp opsconsole server for cisco unified customer voice portal cvp could allow an authenticated, remote attacker to execute insecure direct object reference actions on specific pages within the oamp application. Cisco unified customer voice portal cvpi course overview. Unified cvp vxml server and cisco unified call studio, release 10.
July 25, 20 corporate headquarters cisco systems, inc. Save up to 80% by choosing the etextbook option for isbn. Getting started with cisco unified customer voice portal. Administration guide for cisco unified customer voice portal, release 11. Cisco unified customer voice portal unified cvp provides ipbased selfservice and call routing. One of these solutions is quickly earning market leadership. The definitive info to deploying cisco unified customer voice portal. Cisco unified customer voice portal implementation duration. Platform management portal outbound option thirdparty integration the sections that follow cover these featuresproducts in greater detail. The definitive guide to deploying cisco unified customer voice portal ivrs in any contact center environment.
Go to the uc customer care portal home page, shown in figure 1. Log into the end users computer using an account with administrator privileges. Hardware and software specification for cisco unified customer voice portal release 9. Ip communications pdf, epub, docx and torrent then this site is not for you. Configuration guide for cisco unified customer voice. Cisco unified customer voice portal cvp enables customers to efficiently and enjoyably retrieve the information they need from the contact center. Virtual contact center cisco unified contact center coordinates an agents ability to work on multiple simultaneous tasks from various channels voice, email, and chat while allowing the agent to be. Cisco unified customer voice portal configuration guides. Installation and upgrade guide for cisco unified customer voice portal, release 12. Hardware and system software specification for cisco. Buy a cisco unified customer voice portal call studio v. Cisco unified contact center enterprise ucce overview of.
Unified messaging works with most wireless phones from. Everyday low prices and free delivery on eligible orders. Cisco documentation, cisco unified customer voice portal cvp 8. Building unified contact centers networking technology. Overview of the architecture, key capabilities, and benefits of cisco unified customer voice portal, which provides ipbased selfservice ivr and call routing. A workaround is available for the cisco unified customer voice portal software xml entity expansion vulnerability documented in cisco bug id cscub38366 registered customers only. The vulnerability is due to improper handling of a tcp connection request when the ivr connection is already. To implement the workaround for the cisco unified customer voice portal software xml entity expansion vulnerability, the communication between the cisco unified cvp devices must be secured using ssl.
Contents v cisco unified customer voice portal cvp 7. This course defines the tasks necessary for the operation, administration, management and provisioning of cisco unified customer voice. Intelligent voice selfserviceview demo flash cisco unified customer voice portal enables customers to efficiently retrieve information from the call center. Customers can use touchtone signals or their own voice to request selfservice information.
Cisco unified customer voice portal building unified contact centers rue green, ccier no. Cisco unified customer voice portal building unified contact centers 1st edition by rue green and publisher cisco press ptg. Getting started with cisco unified customer voice portal release 8. Cisco unified customer voice portal ebok rue green. The vulnerability is due to insufficient input validation on specific pages of the oamp application. Cisco unified customer voice portal interactive voice. A vulnerability in the interactive voice response ivr management connection interface for cisco unified customer voice portal cvp could allow an unauthenticated, remote attacker to cause the ivr connection to disconnect, creating a systemwide denial of service dos condition. Installation and upgrade guide for cisco unified customer voice portal. Ip communications for kindle report browse more videos. Cisco unified customer voice portal by green, rue ebook. Cisco unified customer voice portal cvp reduce costs, queue calls at the network edgeview demo flash learn how cisco unified customer voice portal moves calls through your network. Standard roles and privileges on page 4 which says grant an end user login rights to the cisco standard ccm end users unified communications self care portal with standard role as standard ccm end users. Multiple vulnerabilities in cisco unified customer voice.
It combines openstandards support for speech with intelligent application development and industrybest call control to deliver personalized selfservice to callers either as a standalone interactive voice response system or transparently integrated with a contact center. Configuration guide for cisco unified customer voice portal, release 11. It hands these instructions over to the unified cvp servers ivr service that converts them into vxml pages that are forwarded back to the vxml gateway for rendering and execution. Installation and upgrade guide for cisco unified customer. Cisco unified customer voice portal ebook by rue green. March 17, 2009 americas headquarters cisco systems, inc. This course defines the tasks necessary for the operation, administration, management, and provisioning of cisco unified customer voice portal cvp as it is installed in a comprehensive cisco unified intelligent contact management icm enterprise environment. Unified icm continues the script that was started in step 5 and processes additional nodes that produce run script requests to the unified cvp servers icm service. Unified communications uc provides business phone service with video calling, sms texting, instant messaging and presence, and oneclick conferencing integrated into a single application.
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